Reference

Legal Framework We Keep You Inside

When you open an account with ibobet login, your funds, personal data and withdrawal requests sit inside a verified protection framework.

Account verification on entryData encryption across transfersDANA, OVO, GoPay and QRIS railsWithdrawal proof tracking
Explore the Lobby Read FAQ
ibobet login Legal Framework We Keep You Inside
GET HELP WITH LEGAL QUESTIONS

Contact Us About Your Rights

Email Support Send legal queries, data requests and account disputes to [email protected].
Live Chat Chat with our support team Monday–Friday 09:00–21:00 WIB, Saturday–Sunday 10:00–20:00 WIB.
Account Settings Head to Account > Security > Data & Rights inside your lobby.
HOW WE PROTECT YOUR DATA

Security, Retention and Your Control

Identity & Verification

We collect your full name, date of birth, address and ID number at signup. This is verified against your payment processor's records before your first withdrawal. Players in Bandung, Medan and across Indonesia use the same verification path; no shortcuts.

Encryption in Motion

All data sent between your device and our servers is encrypted using TLS 1.2 standard. DANA, OVO, GoPay and QRIS transactions flow through encrypted payment tunnels. We don't store your card or wallet details; payment processors hold them separately.

Account Logs & Audit

Every login, deposit, bet and withdrawal is timestamped and stored in your account history. Login attempts from new devices are flagged in your Security page. Disputed transactions are reviewed against our internal logs and payment processor records within 48 hours.

Data Retention Rules

We keep account data for seven years after closure per local regulatory standards. Transaction receipts are retained for 24 months. You can request deletion of non-transactional personal data (preferences, saved addresses) anytime after account closure.

Cookie & Tracking

We use session cookies to keep you logged in and prevent fraud. Persistent cookies track your device and login patterns for security. You can disable non-essential cookies in Account > Privacy, but login and fraud prevention cookies stay active.

Your Rights & Requests

You have the right to access, correct, export or delete your personal data where local law permits. Submit requests via [email protected] or Account > Data & Rights. We process requests in 14 calendar days and send you a secure copy of all your data.

Answers About Your Account and Data

Withdrawals cannot be processed until identity verification is complete. You'll upload a photo ID and confirm your email during signup. This usually takes 5–10 minutes. Until verified, your account stays in pending status and funds cannot leave your wallet balance.

We retain account data, transaction history and payment records for seven years after closure per local regulatory law. You can request deletion of optional profile data (saved addresses, preferences) immediately upon closure. Critical account and transaction records remain for the full seven-year period.

Yes. Go to Account > Data & Rights and click Export My Data. We'll prepare a complete file of your personal information, transaction history and communications within 14 calendar days and send it to your registered email address via secure link.

Most DANA, OVO, GoPay and QRIS withdrawals arrive within one hour of approval. If yours hasn't appeared after 24 hours, email [email protected] with your withdrawal receipt. Our team will check payment processor logs and your bank account status within 48 hours and notify you of the outcome.

No. Payment method details are never stored by us. Your wallet identifiers are encrypted and routed directly to DANA, OVO, GoPay and QRIS processors, then to your bank. We only store transaction IDs and timestamps to verify deposits and withdrawals in your account history.

Open Account > Data & Rights and select Close My Account. Confirm the action and your account will lock immediately. You'll receive a confirmation email. Transaction records stay for seven years; optional profile data is deleted within 14 days. Reactivation is not available after closure.

Contact [email protected] with your account ID and describe your concern. Our compliance team responds within 24 hours on weekdays. You can also reach live chat Monday–Friday 09:00–21:00 WIB for immediate guidance on privacy and data handling questions.

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